How to Check, Recharge, and Access NBPDCL Smart Meter Services in Bihar

The North Bihar Power Distribution Company Limited (NBPDCL) has revolutionized electricity management in Bihar with its smart meter initiative, providing over 1.48 crore consumers across 21 districts with real-time usage data, accurate billing, and energy-saving insights. As of June 12, 2025, NBPDCL’s smart meters, operating on a prepaid system, allow users to check bills, recharge accounts, and access various services online or at physical Discom counters. This guide details how to manage your Smart Meter Bijli Bill, apply for new connections, utilize NBPDCL’s Discom counters, and leverage vendor portals for a seamless experience.

Understanding NBPDCL Smart Meters

Smart meters, installed across North Bihar districts like Patna, Muzaffarpur, Darbhanga, Purnea, and Samastipur, replace traditional analog meters with digital, prepaid systems. Managed under the Bihar State Power Holding Company Limited (BSPHCL), these meters ensure transparency, reduce billing errors, and promote energy conservation. Consumers can monitor consumption, recharge accounts, and resolve queries through online platforms or at NBPDCL’s Discom counters, making electricity management accessible and efficient.

How to Check Your NBPDCL Smart Meter Bijli Bill

You can check your smart meter electricity bill online via NBPDCL’s official website, the Suvidha App, or third-party platforms like Bajaj Finserv. Here’s how:

Via NBPDCL Official Website

1. Visit www.nbpdcl.co.in or biharbijlismartmeter.edfeesl.com.
2. Click “Instant Payment” or “View & Pay Bill” under the consumer services section.
3. Enter your Consumer Account (CA) Number or K Number (found on your bill or meter).
4. Complete the CAPTCHA verification and click “View.”
5. View your bill details, including consumption, due amount, and due date.
6. Download the bill as a PDF or save a screenshot for records.

Via Bihar Bijli Smart Meter App (Suvidha App)

1. Download the Bihar Bijli Smart Meter App (BBSM) from the Google Play Store or Apple App Store.
2. Log in with your Consumer ID and password. New users can register by clicking “New Register” and entering their CA Number and registered mobile number.
3. Navigate to “My Account” or “Billing” to view bill details, last recharge, monthly averages, and peak usage.
4. Save or share the bill directly from the app.

Via Bajaj Finserv

1. Go to www.bajajfinserv.in or open the Bajaj Finserv app.
2. Select “Payments” > “Electricity Bill Payment.”
3. Choose “North Bihar Power Distribution Company Limited (NBPDCL)” as your provider.
4. Enter your Consumer ID and click “Fetch Bill.”
5. Review bill details and download the PDF.

Via Missed Call

Dial 7666008833 from your registered mobile number to receive bill details and amount via SMS.

How to Recharge Your NBPDCL Smart Meter

Recharging your smart meter is similar to topping up a mobile phone, ensuring uninterrupted power supply. Options include:

Online via NBPDCL Website or Suvidha App

1. Access biharbijlismartmeter.edfeesl.com or the Suvidha App.
2. Log in with your Consumer ID and password.
3. Select “Recharge” and enter your Consumer ID and desired amount.
4. Choose a payment method: UPI, debit/credit card, net banking, or digital wallets (e.g., Paytm, Freecharge).
5. Confirm payment and await SMS/email confirmation.
6. Verify the updated balance via the app or meter display.

Third-Party Platforms

1. Visit platforms like www.bajajfinserv.in, www.freecharge.in, paytm.com, or www.shriramfinance.in.
2. Select “Electricity Bill Payment” and choose “NBPDCL.”
3. Enter your Consumer ID, verify bill details, and select a payment method.
4. Complete the transaction and save the confirmation receipt.

Offline at NBPDCL Discom Counters

1. Visit an NBPDCL Discom counter at local offices in districts like Siwan, Gopalganj, Vaishali, Samastipur, or Purnea.
2. Provide your Consumer ID and pay via cash, card, or cheque.
3. Collect a printed receipt as proof of payment.

NBPDCL Discom Counters: Physical Contact Points

NBPDCL Discom counters, located at various offices across North Bihar’s 21 districts, serve as physical hubs for consumer interaction. These counters, accessible in regions like Araria, Begusarai, Chhapra, Darbhanga, and Motihari, offer services beyond bill payments and recharges, including:

• Grievance Redressal: Addressing issues like billing disputes or meter faults.
• Information Services: Clarifying tariff rates, subsidies, and regulations.
• New Connections and Meter Changes: Assisting with applications and modifications.
• Consumer Support: Guiding users on smart meter usage and online services.

To locate a Discom counter, visit www.nbpdcl.co.in and check the “Office Locations and Contacts” section or contact the toll-free helpline 1912.

Applying for a New NBPDCL Connection

To apply for a new smart meter connection:

1. Visit www.nbpdcl.co.in and click “Apply for New Connection.”
2. Fill out the online application form with details like name, address, Aadhaar number, and load requirements.
3. Upload scanned copies of identity proof, address proof, and property documents.
4. Submit the form and note the New Connection Request Number for tracking.
5. Alternatively, visit a Discom counter to submit a physical application with the same documents.
6. NBPDCL will process the request, conduct a site inspection, and install a smart meter upon approval.

Track your application status at www.nbpdcl.co.in under “Check Application Status” using your request number.

Finding or Creating Your Consumer ID

Your Consumer ID (CA Number/K Number) is essential for all transactions. To find or create it:

1. Check your electricity bill, meter display, or SMS notifications from NBPDCL.
2. Retrieve it via the Suvidha App or www.nbpdcl.co.in using your registered mobile number or Aadhaar-linked details.
3. Contact the helpline 1912 or visit a Discom counter if unavailable.
4. To create a new account, register on the Suvidha App or biharbijlismartmeter.edfeesl.com with your CA Number and mobile number.

Smart Meter Vendor Portals and Suvidha Portal

NBPDCL collaborates with vendors to provide dedicated portals for smart meter services, ensuring minimal consumer inconvenience. Key portals include:

• Suvidha Portal: Access bill payments, recharges, and consumption history at biharbijlismartmeter.edfeesl.com.
• Grievance Redressal Portal: File complaints at www.nbpdcl.co.in under “Online Complaint Registration” or email dgrcell@nbpdcl.co.in.
• Application Status Portal: Track new connection or service requests on www.nbpdcl.co.in.
• Information Portal: Learn about tariffs, subsidies, and smart meter benefits on the NBPDCL website or social media (Twitter, Facebook).

These portals streamline services, ensuring consumers face no hassle while managing their electricity needs.

Benefits of NBPDCL Smart Meters

• Real-Time Monitoring: Track usage via the Suvidha App or meter display.
• Accurate Billing: Eliminates manual reading errors.
• Energy Conservation: Usage insights help reduce wastage, supporting Bihar’s sustainability goals.
• Convenience: Online and offline options for payments and recharges.
• Transparency: Prepaid system ensures you pay only for actual consumption.

Troubleshooting and Support

For issues with bill checking, recharges, or meter faults:

• Verify your Consumer ID and internet connection.
• Call the 24/7 toll-free helpline 1912 or 0612-2504745 for formal complaints.
• Email pgc.nbpdcl03@gmail.com or dgrcell@nbpdcl.co.in for support.
• Visit a Discom counter or file complaints online at www.nbpdcl.co.in. Complaints are typically addressed within 48 hours.
• For app-related issues, try accessing during off-peak hours or contact support via the NBPDCL website.

Calculating Your Bill

To estimate your bill:

1. Note total units consumed from the Suvidha App or meter.
2. Multiply by the tariff rate per unit (set by the Bihar Electricity Regulatory Commission, e.g., ₹6.10–₹8.50 per unit for domestic users, varying by slab).
3. Add fixed charges (e.g., ₹40–₹100/month) and taxes as per your bill.
4. Check www.nbpdcl.co.in for updated tariff slabs.

Stay Updated

Follow NBPDCL’s official website www.nbpdcl.co.in, Twitter, or Facebook for updates on tariffs, maintenance schedules, or new services. The Suvidha App sends notifications for bill due dates and recharge confirmations.

NBPDCL Contact Points

• Head Office: North Bihar Power Distribution Company Ltd., Third Floor, Vidyut Bhawan, Bailey Road, Patna 800 001.
• Toll-Free Helpline: 1912 (24/7 for complaints, billing, and new connections).
• Grievance Redressal: 0612-2504745 or dgrcell@nbpdcl.co.in.
• Email: pgc.nbpdcl03@gmail.com for general queries.