Netizens slam Ola chief’s ‘rude, arrogant, ignorant’ remarks, Industry voices react to public spat over EV service delays.
Arrogant, crass, pedestrian, and vulgar are merely a few terms that have been employed to characterize the language utilized by Ola founder Bhavish Aggarwal during his altercation with comedian Kunal Kamra.
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Ola’s CEO, Bhavish Aggarwal, has encountered significant criticism from internet users due to his confrontational replies to comedian Kunal Kamra’s critiques of the company’s products and services on social media.
Users and customers of Ola Electric have expressed their discontent with Aggarwal’s “rude… arrogant… ignorant…” remarks during the exchange with Kamra.
The dispute initiated when Aggarwal responded to a post by Kamra on X (formerly Twitter), which criticized the manner in which Ola electric scooters were displayed outside what seemed to be an Ola dealership. Aggarwal suggested that if Kamra was genuinely concerned about the scooters, he would be willing to compensate him for assistance, and otherwise, he urged Kamra to “shut up” and allow Ola to address the “real customer issues.”
In a recent post on X, Aggarwal stated, “Given your apparent concern, @kunalkamra88, why not come and assist us? I am willing to offer more than what you received for this sponsored tweet or from your unsuccessful comedy endeavors. Otherwise, please refrain from speaking and allow us to concentrate on resolving the issues for our genuine customers. We are rapidly expanding our service network, and we will address the backlogs shortly.”
This response was prompted by Kamra’s earlier message urging Ola customers to voice their complaints, in which he tagged various officials. He wrote, “Do Indian consumers have a voice? Do they deserve this? Two-wheelers are essential for many daily wage workers… @nitin_gadkari, is this the future of EV usage for Indians? @jagograhakjago, do you have any comments? Anyone experiencing issues with OLA electric, please share your story below while tagging all relevant parties.”
Battle of Words Escalates
The situation developed into a series of posts, with each interaction intensifying the “feud” between Aggarwal and Kamra, becoming increasingly “uglier” as netizens observed and commented.
“Did you get hurt? Are you in pain? Come to the service center. There is much work to be done. I will compensate you better than what your unsuccessful shows provide. Demonstrate to your audience how much you genuinely care, and whether your words are merely empty rhetoric,” Aggarwal responded after Kamra referred to him as an “arrogant, substandard prick.” The comedian further challenged Aggarwal to substantiate his claim that the initial complaint was “paid.”
“If you can demonstrate that I was compensated for this tweet or any other statements I have made against private companies, I will delete all my social media accounts and remain silent forever,” Kamra asserted.
‘Give Customers Refunds vs Armchair Criticism’
The exchange between the two escalated when Kamra challenged Ola’s refund policy, inquiring, “Could you provide a full refund to anyone who wishes to return their OLA EV and has purchased it within the last four months? I am not interested in your financial compensation; rather, it is essential for you to be accountable for those unable to reach their workplaces. Demonstrate to your customers that you genuinely care.”
Aggarwal replied, “We have sufficient programs in place for our customers who experience service delays. If you were truly sincere, you would be aware of this. Once again, do not attempt to evade this issue. Engage in meaningful work instead of offering mere criticism from a distance.”
In response, Kamra proposed a refund plan for Ola to consider. “So, you are unable to provide a full refund to genuine customers who purchased your OLA within the last four months, yet you wish to compensate me, a non-customer. Allow me to suggest alternatives. Would you consider an 85 percent refund for one or two months? How about a 75 percent refund for three months? Or a 65 percent refund for four months? Do not shy away; I can assist in compiling a list of genuine customers to ensure their refunds are processed. Their satisfaction will be sufficient compensation for me. I will provide an email address in my next tweet once you cease attempting to recruit me and concentrate on your actual customers,” Kamra stated.
Aggarwal, however, was not impressed. “You couldn’t become a comedian, so you aim to be a leader. Conduct your research more thoroughly next time. The invitation to assist us at our service center still stands. Accept the challenge; perhaps you will acquire some valuable skills in the process.”
Netizens Blast Aggarwal for ‘Rude, Arrogant, Ignorant’ Remarks
Reactions to the exchange between Aggarwal and Kamra predominantly favored the latter, with numerous individuals identifying as Ola customers expressing support for the comedian’s remarks. Many online users criticized Aggarwal for his perceived rudeness in addressing complaints.
One commenter remarked, “I may not know how to cook, but that does not prevent me from assessing whether the taste is good or not. The quality of a comedian has no bearing on the inadequacies of your OLA service.”
Another individual stated, “The most egregious form of arrogance stems from ignorance. It is time to awaken and recognize the evident issues.”
A further comment read, “By pretending to be patriotic, you aspire to become the next Elon Musk. The upcoming scam series will likely focus on OLA. If you conducted proper research before launching your product, you would not face such a multitude of complaints. Accept the challenge and refund the hard-earned money of your consumers.”
Another user expressed, “Consider the culture this individual must have cultivated within his company. Now, reflect on the quality of the products emerging from it. The implications are clear.”
A different netizen supported Kamra, suggesting, “Perhaps you should simply review the comments on your posts to find all the answers.”
In contrast, another user asserted, “Kamra did not take money from your customers and provide subpar service; you did. It is time to take responsibility for this instead of engaging in baseless disputes with celebrities on Twitter.”
A customer shared, “Sir, I am also a long-time user of the OLA S1 Pro, and the issues with service are indeed accurate; your service center personnel do not treat customers well. The software is, to be frank, a significant mess. Rather than making these statements, focus on resolving and optimizing the software problems.”
Lastly, another individual criticized Aggarwal, stating, “You exhibit such arrogance. Cease flaunting your wealth—there are numerous instances of arrogant CEOs who have fallen from grace. Concentrate on rectifying your flawed products and service model.”
